Making deliveries easy, reliable, and accessible is at the heart of what we do. It’s why we embarked on this journey and what motivates us each day. This commitment has sharpened and strengthened our purpose: moving a billion dreams, one delivery at a time. To achieve this, we are dedicated to treating all our customers & driver-partners with the highest level of respect and fairness.
To maintain a supportive and positive community, we ask that customers adhere to the following guidelines:
Community Guidelines
- Be polite and respectful — Engage with everyone courteously and professionally. Don’t use abusive language or harass others.
- Pack Well and Securely — Ensure all items are properly and safely packaged for shipment.
- Send Only Legal Items — Only ship items that comply with legal standards. Avoid sending narcotics, drugs, or prohibited goods.
- Be ready at the scheduled pickup time and location — Arrive promptly to avoid delays. Don’t load goods that are too large for the vehicle or overload the vehicle beyond its capacity.
- Choose the correct vehicle category for your needs — Select an appropriate vehicle type for your delivery.
- Pay the full fare displayed on the app — Ensure payments match the amount shown on the app. Don’t cancel orders and wrongfully blame the partner.
- Respect all individuals – Ensure that interactions are free from any form of bias or discrimination. Don’t discriminate based on gender, religion, caste, or race.
By following these guidelines, we build a respectful and efficient community dedicated to excellence. Thank you for being a valued member of the Porter community.
Do’s & Don’ts When Using Porter
