Porter for Enterprise partners with ONE800
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Summary
ONE800 is India’s first online marketplace for the same-day repair of consumer electronics, offering doorstep pickup and drop-off services in Bangalore. As the business scaled up for ONE800, the company was on the hunt for a logistics platform that could support the growing demand. ONE800 leveraged Porter’s vast intracity driver-partner network by using Porter API and automating the process of assigning driver-partners. This move resulted in improved overall efficiency, lowered cancellations due to driver-partners and brought down logistics costs while also enhancing the overall customer experience.
Challenges faced by ONE800
- Scaling operations to meet growing demand
- Manual assignment and coordination with driver-partners
- Frequent cancellations and delays in pickups
Solutions from Porter API
- Automated driver-partner assignment
- Real-time communication with driver-partners
- Seamless integration with existing processes
Overall Impact
- 63% reduction in delivery cancellations
- 35% reduction in logistics costs
- 99% assignment of pickups/drops between 10am and 10pm
- Improved efficiency and faster pickups
- Time and resource savings
- Enhanced customer experience
In the always-online urban India, unexpected damages to your mobile phone or laptop can severely impact not just your connectivity with others, but also your overall productivity, both personally and professionally. Taking a trip to your nearest service centre can turn into a multi-day affair if the appropriate parts are not available.
Capitalising on this gap in the market, in 2022, ONE800 pioneered an online marketplace which offers same-day repair of mobiles, laptops, tablets, and smartwatches. The company enables top-rated service centres in Bangalore to connect with customers and choose repairs based on their budget, proximity, ratings, and part quality. To top it all off, ONE800 eliminates any schedule disruptions for customers by providing doorstep pickup and drop-off services.
Currently, ONE800 processes 70 repairs per day through 25 repair partners across Bangalore and services a total of 173 pin codes. With a team of delivery partners operating across strategically located hubs in the city, the company initially provided quick and reliable pickup services. However, as the order volume increased and ONE800 needed to process more orders per hour, the delivery partner network was unable to sustain the same level of service. This resulted in longer pickup times and operational inefficiencies. ONE800’s team manually assigned delivery partners for each pickup and drop, which led to delays as the volume of orders grew. This additional effort also increased the cost for each delivery by ₹4-6 per kilometre.
The company was on the hunt for a reliable logistics solution which could support the growing business.
Porter for Enterprise, a logistics solution for businesses from Porter, partnered with ONE800 to ensure quick, reliable and accessible two-wheeler deliveries. This is made possible by the robust Porter API which automates the assignment of driver-partners and enables real-time communication and coordination. The Porter API was easily integrated with ONE800’s existing setup with very little downtime and was up and running within 7 days.
Through automated assignments of driver-partners by Porter API, the cancellation rates due to the unavailability of driver-partners or delays in pickups were reduced by up to 63%. The pickup details were also directly floated to the assigned driver-partner, eliminating the need for manual intervention. Porter’s vast intracity network of driver-partners also ensured that pickups and drops between 10am and 10pm were assigned 99% of the time. Thanks to this, ONE800 could honour their key promise of Express Pickup within 30 minutes.
Overall, the automation process led to time and resource savings and helped save 35% on logistics costs. Porter API also allowed customers to schedule their pickups and choose a time slot based on their convenience. Repairs were frequently booked between 5-8pm, with the repairs and delivery being completed by 10am the following day or even as early as the same day. This flexibility increased customer satisfaction and enhanced the customer experience, enabling ONE800 to improve business efficiency.
Speaking about the partnership, Debidutt Acharya, Co-Founder & COO, ONE800, said, “The urgency when it comes to phone repairs is quite overwhelming. And with ever-increasing customer expectations and how important a phone is these days, we had to have a quick turn-around-time. With our deliveries extending even up to 10pm and starting as early as 9 am, the tech and delivery partner availability with Porter has been a game-changer. As part of our customer feedback process, we collect ratings for the delivery experience and the average rating so far has been an amazing 4.8!”
With support from Porter for Enterprise, ONE800 aims to scale their operations to process 500 repairs per day in Bangalore. Furthermore, as ONE800 plans expansion to the top 10 cities in India, Porter’s existing logistics network will ensure reliable two-wheeler deliveries, anytime and anywhere.
If you want to streamline your logistics operations, improve efficiency through automation, and enhance customer satisfaction, choose Porter for Enterprise. Call us at +91 9667309777 or drop an inquiry at enterprise@theporter.in to explore how the robust Porter API can provide a seamless experience for your customers.
